Last updated: May 30, 2026
Provider: CLEAN TRACK TECHNOLOGIES LLC, New Jersey, United States
1. Scope, acceptance, and authority
These B2B Terms of Service (the "Terms") govern access to and use of CleanTrack by the company that contracts the service (the "Customer"). CleanTrack is not intended for personal, family, or household use by consumers.
By signing a Service Order, electronically accepting these Terms, or using the service after having been given access to them, the Customer agrees to be bound by these Terms. The person accepting on behalf of the Customer represents that they have sufficient authority to bind it.
If the person lacks authority or the Customer does not agree to these Terms, they must not use CleanTrack.
2. Contract documents and order of precedence
The relationship between CLEAN TRACK TECHNOLOGIES LLC ("CleanTrack", "we", or the "Provider") and the Customer may include: (a) a Service Order, accepted proposal, or commercial contract; (b) these Terms; (c) the Privacy Policy; (d) the Data Processing Agreement or DPA, where applicable; and (e) any written addendum signed by both parties.
In the event of a conflict, the signed Service Order or contract shall prevail first, then the DPA with respect to the processing of personal data, then these Terms, and finally the Privacy Policy, unless a document expressly states a different order of precedence.
3. Service description
CleanTrack is a SaaS web application for cleaning companies. It allows users to document and verify cleaning tasks, identify buildings and areas through QR codes, use PINs assigned by the Customer, upload photographs of cleaned areas, and generate downloadable reports.
CleanTrack does not use GPS to verify worker location in the current version of the service. QR codes identify specific buildings and areas.
CleanTrack is not a payroll system, legal timekeeping system, human resources platform, labor advisory service, or regulatory compliance tool. Reports depend on the information provided by the Customer and its users. The Customer is responsible for reviewing reports before using them for operational, labor, contractual, or legal decisions.
4. Accounts, administrators, and authorized users
- The Customer shall designate one or more account administrators and shall be responsible for authorizing, deactivating, and supervising its users.
- The Customer must keep passwords, PINs, and credentials confidential and must not share credentials among individuals when the platform allows individual accounts.
- The Customer is responsible for activity carried out through its accounts and must notify us without unreasonable delay if it suspects unauthorized access.
- The Customer shall provide accurate business information and keep it up to date.
- CleanTrack may request reasonable verification and security measures to protect the account.
5. Limited license to use
While the account remains active and current on payments, CleanTrack grants the Customer a limited, non-exclusive, non-transferable, and revocable license to access the service solely for its authorized internal operations. No ownership right is granted over the software, its code, design, brand, documentation, or components.
6. Customer responsibilities regarding its data and photographs
The Customer decides what information it enters into CleanTrack and represents that it has a sufficient legal basis to collect, upload, use, and share that information with CleanTrack to provide the service. This includes the Customer's obligation to provide notices, obtain consents, and comply with labor or privacy rules applicable to its workers, contractors, clients, and locations.
The Customer must instruct its users to avoid photographing people, minors, documents, correspondence, identification, keys, screens, medical or financial information, or other unnecessary information. When a photograph may incidentally include third-party information, the Customer remains responsible for determining whether its capture and use are legitimate and necessary.
The Customer must not use CleanTrack to upload special or sensitive categories of information unless strictly necessary, lawful, and agreed in advance in writing with CleanTrack.
7. Acceptable use
The Customer and its users may not:
- use the service for unlawful, fraudulent, or deceptive purposes, or in ways that infringe third-party rights;
- access or attempt to access another customer's data or exceed assigned permissions;
- breach, test, scan, or attempt to circumvent the security of the service without written authorization;
- interfere with the operation of the service, introduce malware, automate abusive loads, or carry out denial-of-service attacks;
- resell, sublicense, rent, copy, modify, reverse-engineer, or commercially exploit the service except with written authorization;
- use the service for covert surveillance, unlawful discrimination, or automated decisions producing legal effects without appropriate human review;
- upload content whose collection, retention, or disclosure is not legally authorized.
8. Customer data, privacy, and DPA
Data uploaded by the Customer or its authorized users remains the property of the Customer or its legitimate owners, as applicable. CleanTrack will process such data solely to provide, protect, maintain, and operationally improve the service; provide support; comply with the Customer's documented instructions; and meet applicable legal obligations.
With respect to the personal data of workers or other individuals that the Customer uploads to the platform, the Customer normally acts as controller and CleanTrack as processor on its behalf. Where applicable, the parties will enter into a Data Processing Agreement (DPA).
CleanTrack may use reasonable subprocessors to provide the service, including hosting, database, storage, backup, and corporate email providers. The Privacy Policy or the DPA will identify the relevant subprocessors and the applicable mechanism for communicating material changes.
9. Data retention, export, and deletion
During the term of the service, the Customer may download the reports available on the platform. The Customer is responsible for exporting the information it needs to retain for its own labor, contractual, regulatory, or evidentiary purposes.
Unless the Service Order, the DPA, or a legal obligation provides otherwise, CleanTrack will retain production operational data during the term of the service and may delete it within ninety (90) days following termination. Backups will be deleted or overwritten in accordance with the ordinary backup cycle and applicable legal exceptions.
CleanTrack may retain minimal information when necessary to comply with legal, tax, or accounting obligations; prevent fraud; investigate incidents; or exercise or defend claims.
10. Confidentiality
Each party will protect the other's confidential information using reasonable measures and will use it solely to fulfill the contractual relationship. Confidential information does not include information that is public without breach, that was already legitimately known, that is lawfully received from a third party without a duty of confidentiality, or that is independently developed.
A party may disclose confidential information when required by a valid law or order, endeavoring to notify the other party in advance when legally permitted.
11. Security and incidents
CleanTrack will apply reasonable administrative and technical measures proportionate to the nature of the service. No system can guarantee absolute security, permanent availability, or the complete absence of errors.
If CleanTrack confirms a security incident affecting personal data processed on the Customer's behalf, it will notify the Customer without unreasonable delay and reasonably cooperate so that the parties can assess and meet applicable obligations. Additional details may be governed by the DPA.
12. Fees, invoices, and taxes
Fees will be specified in the Service Order, accepted proposal, or commercial contract. Unless otherwise agreed in writing, CleanTrack will invoice monthly and invoices will be due fifteen (15) calendar days from issuance. Payment may be made by bank transfer to the corporate account indicated on the invoice, or by card payment through Stripe. When payment is made by card, the card data is processed directly by Stripe; CleanTrack does not collect or store such data.
When the Customer purchases a subscription, the Customer authorizes CleanTrack and Stripe to make automatic recurring charges for the amount of the selected plan, on a periodic basis (monthly, unless otherwise indicated), until the subscription is canceled in accordance with Section 20. Subscriptions may include an initial thirty (30) day trial period, during which the base subscription fee will not be charged; at the end of that period, recurring billing will begin automatically according to the selected plan, unless the Customer cancels beforehand. The Customer may manage their payment method and view their invoices through the Stripe customer portal.
Fees do not include applicable taxes. The Customer will pay the taxes CleanTrack is legally required to collect, unless it provides a valid exemption certificate. CleanTrack will be responsible for taxes assessed on its own income.
If an overdue invoice remains unpaid, CleanTrack may suspend access after sending written notice and allowing ten (10) calendar days to cure the breach. Suspension does not eliminate the payment obligation.
13. Availability, maintenance, and support
CleanTrack will make commercially reasonable efforts to keep the service available but does not guarantee uninterrupted, error-free operation or compatibility with all devices, networks, or browsers. We may perform reasonable maintenance, updates, or changes.
Unless a separate written agreement exists, no SLA (service level agreement) is offered by default unless the contract specifies one, nor any automatic credit, guaranteed response time, or compensation for interruptions.
14. Changes to the service
CleanTrack may improve, modify, or retire features, always endeavoring not to materially reduce the core functionality contracted during an already-paid period. When a material change substantially affects the contracted service, CleanTrack will endeavor to provide reasonable advance notice.
15. Intellectual property and feedback
CleanTrack, its code, structure, design, documentation, logos, trademarks, and components are the property of CLEAN TRACK TECHNOLOGIES LLC or its licensors. The Customer retains its rights over the data it enters.
If the Customer provides suggestions or feedback, it authorizes CleanTrack to use them without restriction or obligation to compensate, provided we do not disclose the Customer's confidential information.
16. Third-party services and providers
The service may rely on infrastructure, storage, hosting, backup, and communications providers. CleanTrack does not fully control the availability of those third-party services. However, it will select reasonable providers and manage its relationships in accordance with its applicable contractual and legal obligations.
17. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEANTRACK IS PROVIDED "AS IS" AND "AS AVAILABLE." CLEAN TRACK TECHNOLOGIES LLC DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE.
CleanTrack does not warrant that reports are complete or sufficient to demonstrate labor, contractual, or regulatory compliance. The Customer must perform its own review.
18. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEAN TRACK TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OPPORTUNITIES, OR REPUTATION; OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL CUMULATIVE LIABILITY OF CLEAN TRACK TECHNOLOGIES LLC RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL ACTUALLY PAID OR PAYABLE BY THE CUSTOMER TO CLEANTRACK DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms will exclude or limit liability where applicable law does not permit it. The limitations apply regardless of the legal theory invoked and constitute an essential allocation of risk between the parties.
19. Customer indemnification
The Customer will defend, indemnify, and hold harmless CLEAN TRACK TECHNOLOGIES LLC, its affiliates, and representatives against third-party claims, damages, penalties, costs, and reasonable expenses arising from: (a) unlawful or unauthorized use of the service by the Customer or its users; (b) data, photographs, or content uploaded without sufficient right; (c) breach of these Terms; or (d) infringement of third-party rights by acts attributable to the Customer. CleanTrack will reasonably notify the claim and allow the Customer to lead the defense, subject to CleanTrack's right to participate with its own counsel.
20. Term, suspension, and termination
The initial term and renewals will be stated in the Service Order. Subscriptions renew automatically for successive periods (monthly, unless otherwise indicated) until the Customer cancels them. Unless otherwise agreed in writing, either party may terminate the service by written notice thirty (30) calendar days in advance. To cancel or not renew the subscription, the Customer must send notice to billing@cleantrack-app.com at least thirty (30) calendar days before the next renewal date. Cancellation will stop future recurring charges; access will remain active until the end of the period already paid for, unless otherwise agreed in writing.
CleanTrack may suspend or terminate access immediately when there is a reasonable security risk, unlawful use, attempted unauthorized access, fraud, or a legal obligation. For other curable material breaches, CleanTrack will endeavor to allow a reasonable period of ten (10) calendar days from written notice to correct them.
Upon termination of the relationship, the license to use will cease. The Customer must export in advance the information it needs to retain. Sections that by their nature should survive will continue in effect, including confidentiality, outstanding payments, intellectual property, limitation of liability, indemnification, governing law, and data retention.
21. Modifications to these Terms
CleanTrack may update these Terms. When a change is material, it will endeavor to provide notice by email, in-platform notice, or another reasonable means before it takes effect. The current version will indicate its update date. When the law or the nature of the change requires it, we will request renewed acceptance.
22. Governing law and jurisdiction
These Terms will be governed by the laws of the State of New Jersey, without applying its conflict-of-laws rules. Unless the parties agree in writing to another dispute resolution mechanism, the parties submit to the exclusive jurisdiction of the state and federal courts located in New Jersey.
23. General provisions
- Independent relationship: the parties are independent contractors. These Terms do not create a partnership, agency, franchise, or employment relationship.
- Assignment: the Customer may not assign these Terms without CleanTrack's written consent, except in a reorganization or substantial sale of assets that does not harm CleanTrack. CleanTrack may assign them in connection with a reorganization, merger, acquisition, or sale of assets.
- Force majeure: neither party will be liable for delays caused by events beyond its reasonable control, except for payment obligations already due.
- Severability: if a provision is found invalid or unenforceable, it will be adjusted to the minimum necessary and the remaining provisions will remain in effect.
- Waiver: failure to enforce a provision does not constitute a future waiver.
- Entire agreement: the contract documents described in Section 2 constitute the entire agreement regarding the service and supersede prior communications on the same matter.
- Notices: notices related to termination, breach, or material changes will be sent in writing to the corporate email designated by each party.
24. Contact
For inquiries about these Terms or the service:
CLEAN TRACK TECHNOLOGIES LLC
Email: info@cleantrack-app.com
New Jersey, United States